TechnologyAug 3, 20263 votes

1 in 5 UPI users got scammed and Rs 1,087 crore stolen, has India gone all-in without safety?

A LocalCircles survey of over 44,000 UPI users found that 1 in 5 have faced some form of UPI fraud in the last 3 years. 1 in 5. That means if you are in a group of 5 friends, one of you has been scammed on UPI. 51 percent of those affected never reported it. More than half. They lost money and did not even bother to report it. Why? Because they know nothing will happen. Because the process is too complicated. Because the amount was small and not worth the hassle. Parliament data shows 13.42 lakh UPI fraud incidents involving Rs 1,087 crore in FY24 alone. 13.42 lakh incidents. 1,087 crore. In one financial year. And this is just UPI fraud. Not including other digital payment frauds. The most common fraud methods are hacking UPI settings or PIN at 50 percent. Half the frauds happen because someone got access to your PIN. Clicking malicious payment links accounts for 40 percent. You get a link on WhatsApp or SMS. It looks like a payment request or a refund link. You click it. You enter your PIN. And your money is gone. QR code scams account for 20 percent. Someone sends you a QR code and asks you to scan it to receive money. But scanning it actually sends money from your account. NPCI has introduced stricter device binding and AI monitoring. RBI launched the Central Payment Fraud Information Registry. These are good steps. But only about 6 percent of fraud money is ever recovered. 6 percent. If you lose Rs 50,000 to a UPI scam, you are getting back Rs 3,000 if you are lucky. Most likely nothing. NPCI is also discontinuing P2P collect requests on UPI by October 2025 because scammers were exploiting them. They are shutting down a feature because it was being used to scam people. That tells you everything about how safe the system is. India processed over 17,221 crore UPI transactions in 2024. 17,221 crore. The govt celebrates this number. But it does not talk about the 13.42 lakh fraud cases. It does not talk about the 1,087 crore stolen. It does not talk about the 1 in 5 users who have been scammed. UPI is convenient. UPI is revolutionary. UPI has changed how India transacts. But convenience without safety is a trap. You cannot have a payment system where 1 in 5 users get scammed and only 6 percent of stolen money is recovered. That is not a safe system. That is a scammer's playground with a govt seal of approval. Has India gone all-in on digital payments without building a proper safety net?